Privacy practices for website visitors and service inquiries.

1. Scope of this policy

This Privacy Policy explains how Continuum handles information collected through continuummonitoring.com, direct website inquiries, and related introductory communications. It does not replace the terms of a signed monitoring or service agreement. Information handled during active participation may be governed by additional agreements, authorizations, instructions, or legal requirements.

This website is intended for adults seeking information about professional monitoring and drug-testing services.

2. Information we collect

Information you provide

When you contact Continuum, we may collect your name, email address, telephone number, preferred method of contact, and the message you choose to send. We also receive information you provide by telephone, text message, or email.

Technical information

Our hosting, security, and communications providers may automatically process basic technical information such as IP address, browser and device type, request timestamps, referring pages, and security or error logs. This information is used to operate, secure, and troubleshoot the website.

Information collected during services

If you enroll in a monitoring or testing service, Continuum may process participation details, testing records, communications, shipping information, and other information reasonably necessary to administer the agreed service. The applicable participation documents provide additional context for that relationship.

3. How we use information

• Respond to inquiries and communicate about requested services.
• Determine whether Continuum’s services may fit the stated need.
• Establish, administer, document, and support an agreed monitoring or testing arrangement.
• Operate, protect, troubleshoot, and improve the website and communications systems.
• Maintain business records and comply with legal, contractual, or authorized reporting obligations.
• Protect the rights, safety, and security of Continuum, participants, and others.

4. How information is shared

Continuum does not sell personal information and does not use website inquiry information for cross-context behavioral advertising.

Information may be disclosed only as reasonably necessary to:

• Use service providers that support website hosting, security, forms, email, communications, testing, laboratory processing, or shipment.
• Administer an agreed service and make authorized reports or disclosures identified in the applicable agreement or authorization.
• Comply with law, legal process, or a valid government request.
• Protect rights, safety, security, or prevent misuse.
• Complete a business transfer, subject to appropriate protections.

Service providers are permitted to use information only for the functions they perform for Continuum, subject to their agreements and applicable law.

5. Cookies and similar technologies

The website and its hosting or security providers may use essential technologies needed to deliver pages, maintain security, prevent abuse, and remember basic settings. Continuum does not currently use advertising cookies or sell browsing information for targeted advertising.

6. Your choices and privacy requests

You may contact Continuum to ask about personal information associated with your website inquiry, request a correction, or request deletion. Some information may need to be retained for legal, security, contractual, testing, documentation, or recordkeeping purposes.

Depending on where you live and which laws apply, you may have additional privacy rights. Continuum will evaluate verifiable requests under applicable law. Requests can be sent to info@continuummonitoring.com.

7. Security and retention

Continuum uses reasonable administrative, technical, and organizational measures appropriate to the nature of the information. No method of internet transmission or storage can be guaranteed to be completely secure.

Information is retained only as long as reasonably necessary for the purposes described in this policy, the applicable service relationship, legal or contractual requirements, dispute resolution, and security.

8. Health information and HIPAA

The general website contact form is not designed to receive protected health information. This Privacy Policy is not a HIPAA Notice of Privacy Practices. Whether HIPAA or another health-privacy law applies to particular information depends on the parties, the information, and the service arrangement. Do not send sensitive medical information through the general inquiry form.

9. Children’s privacy

The website is not directed to children under 13, and Continuum does not knowingly collect personal information from children under 13 through the website.

10. Changes to this policy

Continuum may update this policy as services, technology, or legal requirements change. The effective date at the top of the page identifies the current version.

11. Contact

Questions or privacy requests may be directed to:

Continuum Monitoring
info@continuummonitoring.com
562-546-3475